FAQ

1. What is Amerecielo?
Amerecielo is a curated online boutique offering a collection of high-quality, stylish, and timeless products. From luxurious home decor to chic accessories, we strive to provide our customers with beautiful items that elevate their everyday life.

2. How can I place an order?
Placing an order on our website is simple! Browse through our collections, select the items you’d like to purchase, and click the "Add to Cart" button. When you're ready to check out, click on your cart and proceed to payment. We accept various payment methods for your convenience.

3. Do you ship internationally?
Yes, we ship worldwide! We want our products to be accessible to customers everywhere. Shipping rates may vary depending on the destination, and shipping times will be provided at checkout.

4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package through the carrier’s website.

5. What is your return policy?
We offer a hassle-free 30-day return policy. If you're not completely satisfied with your purchase, you can return the item within 30 days of receipt for a full refund or exchange. Please ensure the item is unused and in its original packaging. For more details, check out our Return & Exchange Policy.

6. How can I contact customer support?
If you have any questions or need assistance, feel free to contact us via our Contact Us page, or email us directly at support@amerecielo.com. Our customer support team is always happy to help!

7. Do you offer gift cards?
Yes! We offer digital gift cards for purchase on our site. They make the perfect gift for those who appreciate style and quality. You can purchase them directly from our website and send them to your loved ones.

8. Are your products eco-friendly?
At Amerecielo, we’re committed to sustainability and reducing our environmental impact. Many of our products are sourced with eco-conscious materials, and we continuously work with our partners to improve the sustainability of our offerings.

9. Do you offer discounts or promotions?
Yes! We often have promotions, sales, and special offers. Make sure to subscribe to our newsletter and follow us on social media to stay updated on the latest deals and exclusive discounts.

10. How do I care for my Amerecielo products?
To ensure the longevity of your Amerecielo items, please refer to the care instructions provided with each product. Proper care varies depending on the material, and we want your products to last as long as possible.