Shipping Policy

At Amerecielo, we strive to ensure that your shopping experience is as seamless and enjoyable as possible, from browsing to receiving your order. We’re committed to delivering your products promptly and in perfect condition.

1. Shipping Locations
We are pleased to offer international shipping. Whether you're in the US, Europe, or beyond, we’re happy to deliver Amerecielo products to your doorstep. Simply enter your shipping address during checkout to see the available shipping options for your location.

2. Processing Time
Once your order is placed, our team will process it within 1–2 business days. This includes verifying the payment, packaging, and preparing it for shipment. Please note that processing times may vary during busy periods such as holidays or sales events.

3. Shipping Methods and Delivery Time
We offer various shipping methods to cater to your needs. Shipping time will depend on your location and the shipping method you choose at checkout. Here's a general guideline for delivery times:

  • Standard Shipping: 5–7 business days (U.S. orders)
  • Express Shipping: 2–3 business days (U.S. orders)
  • International Shipping: 7–14 business days (varies by destination)

Please note that delivery times may vary depending on factors like customs processing or unforeseen delays.

4. Shipping Costs
Shipping costs are calculated based on your location and the weight of your order. You will be able to see the exact shipping cost during the checkout process before confirming your order. We also offer free shipping on orders over $XX (insert amount) for domestic orders.

5. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number. This allows you to track your package as it makes its way to you. You can check the status of your order anytime through the provided tracking link.

6. Shipping Issues
If you experience any issues with your shipment, such as a missing or delayed package, please reach out to our customer service team immediately at support@amerecielo.com. We’ll do our best to resolve the issue as quickly as possible.

7. Customs and Import Duties
For international orders, please note that customs duties, taxes, and other import fees may apply upon arrival in your country. These charges are the responsibility of the customer and are not included in the shipping cost.

8. Address Accuracy
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or issues caused by incorrect or incomplete address information.

9. Lost or Damaged Packages
In the rare case that your package is lost or damaged during transit, please contact us within 7 days of receipt (or expected delivery date) so we can assist you. We will work with the shipping carrier to resolve the issue.